gbajie's Privacy Policy — Your Information Is Our Responsibility
This policy explains with complete transparency how your personal information is collected, stored, and processed on the gbajie platform.
Table of Contents
- Scope and Applicability of This Policy
- Information We Collect
- Methods of Data Collection
- Purposes of Data Use
- Sharing Information with Third Parties
- Data Storage and Security
- Cookies and Tracking Technologies
- Your Rights
- Privacy of Minors
- Changes to This Policy
- Contact Us
1. Scope and Applicability of This Policy
This privacy policy applies to all services provided through the gbajie platform — including our website, mobile application, and all related digital services. All users in Bangladesh who have registered with or are using gbajie's services are covered by this policy.
gbajie believes that user privacy is a fundamental right. We commit that your personal information will be used only for the purposes described in this policy and will not be transferred to any unauthorized party.
Policy Foundation
- This policy is consistent with the data protection laws and regulations currently in force in Bangladesh.
- We ensure data protection in accordance with international standards.
- By accessing our services, you automatically agree to this policy.
- If you disagree with our policy, please stop using the services and inform our support team.
2. Information We Collect
gbajie collects only the information needed to operate our services smoothly, ensure the security of your account, and meet legal obligations. We never collect unnecessary or excessive information.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Username and password
- Photo (for KYC verification)
Contact Information
- Mobile number
- Email address
- Current address
- District and division
Financial Information
- bKash / Nagad / Rocket account number
- Bank account details (if applicable)
- Transaction history
- Deposit and withdrawal records
Technical Information
- IP address
- Device type and operating system
- Browser information
- Login time and location data
- Session cookies and usage patterns
3. Methods of Data Collection
gbajie collects user information through various methods. Each method is fully transparent and carried out with the user's consent.
Information You Provide Directly
When you fill out a form during registration, verify your account, or contact the support team, you provide information to us directly. This information is collected only with your consent and for specific purposes.
Automatically Collected Information
Some information is collected automatically while you use our platform. This includes your browsing activity, page visits, click patterns, and device-related information. This data is used to improve platform quality and ensure security.
Information Received from Third Parties
In some cases, information about you may be received from payment processors (such as bKash, Nagad, Rocket) or legal authorities. This information is used only for fraud prevention, identity verification, and legal compliance.
4. Purposes of Data Use
gbajie uses your information for specific and legitimate purposes. We never use your information for anything not stated in this policy.
Service Operations
- Account creation and management
- Transaction processing
- Personalizing the gaming experience
- Providing bonuses and rewards
- Ensuring support services
Security and Compliance
- Identity verification (KYC)
- Fraud and scam prevention
- Anti-money laundering (AML)
- Meeting legal obligations
- Ensuring responsible gaming
Improvement and Research
- Improving platform quality
- Developing new services
- Analyzing user experience
- Resolving technical issues
Communications
- Important updates and notifications
- Transaction confirmation messages
- Security alerts
- New offers and promotions (if consent has been given)
5. Sharing Information with Third Parties
gbajie does not sell your personal information to third parties for commercial purposes. However, information may be shared on a limited basis in specific circumstances.
Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, and bank transfer services to complete transactions. These organizations operate under their own privacy policies and use the information solely for processing transactions.
Legal Authorities
Under applicable laws of Bangladesh, we may be required to provide information based on a lawful order from a government agency or court. In such situations, we provide only the specific information that has been requested.
Service Provider Partners
Trusted service providers assist in operating the technical infrastructure of our platform. These include cloud server providers, cybersecurity specialists, and game software providers. Before sharing information with these partners, we execute strict confidentiality agreements.
6. Data Storage and Security
gbajie follows the highest industry-standard technical measures to keep your information secure. Our security framework is reviewed and updated regularly.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active.
Two-Factor Verification
Two-step verification is available for account access.
Data Retention Period
Your information is retained while your account is active and, after that, for as long as required by legal obligations. Financial transaction records are kept for a defined period in accordance with legal guidelines. After an account is closed, unnecessary information is securely deleted.
In the Event of a Security Breach
If an unexpected security incident occurs, we will notify affected users as quickly as possible and take immediate steps to resolve the issue. If you notice any unusual activity in your account, please contact our live chat support without delay.
7. Cookies and Tracking Technologies
The gbajie platform uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the platform operates correctly.
Essential Cookies
These cookies are necessary for the basic functioning of the platform. They are essential for maintaining login sessions, ensuring security, and saving cart or game sessions. Disabling these cookies will prevent the platform from working properly.
Analytical Cookies
We use analytical cookies to monitor platform performance and understand the user experience. This data is analyzed in aggregate and is not used to identify any specific individual.
Cookie Controls
You can control or delete most cookies by changing your browser settings. Please note that deleting some cookies may limit certain features of the platform. Contact our support team for more details.
8. Your Rights
gbajie believes that every user has the right to control their own information. We respect and are committed to upholding the following rights.
Right to Access
You may request a copy of your personal information held by us at any time. We will fulfill your request within a reasonable time.
Right to Correction
If any of your information is incorrect or incomplete, you may request that it be corrected. Ensuring accurate information is also in our interest.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specific period.
Right to Object to Processing
You can object to marketing communications or certain types of data processing. We will respect your preferences.
9. Privacy of Minors
Strict Prohibition for Those Under 21
gbajie services are for users aged 21 and above only. We do not knowingly collect information from minors. We follow an age verification process at the time of registration.
If we become aware that a minor has created an account on our platform, we will immediately close that account and delete all collected data. If a parent or guardian believes their minor child is using our platform, please contact us immediately.
10. Policy Changes
gbajie reserves the right to modify or update this privacy policy as needed. Changes may occur due to shifts in the legal environment, business needs, or technological developments.
Notice of Changes
- For significant changes, we will provide a notification via email or on the platform.
- The "Last Updated" date at the top of the policy is always kept up to date.
- Continued use of the platform after changes take effect will be considered your agreement to the new policy.
- If you do not agree to the revised policy, please inform our support team.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us. gbajie's dedicated privacy team is always ready to assist you.